SHIPPING & RETURNS
SHIPPING POLICY
We are committed to deliver your order accurately, in good condition, and always on time. Our shipping methods, packaging, and costs are designed to provide a seamless shopping experience. We use plain, straightforward language to build trust and ensure that our customers stay loyal.
At Quirky Accent, we believe in transparency. Our shipping policy is simple and customer-friendly. We want you to have complete peace of mind when you shop with us.
RETURN & EXCHANGE POLICY
We want you to love your purchase from us. If for any reason you are not entirely satisfied, we offer easy returns and exchanges within 7 days of receiving your order. Our return and exchange process is hassle-free, ensuring that you can shop with confidence. We believe in providing a straightforward refund or exchange policy to build trust and reassure our customers that they can buy with confidence.
Shipping Policy: QUIRKY ACCENT
Domestic Shipping Policy
a) Shipment processing time
All orders are processed within 48 Hours after complete payment made by the customer. Handcrafted products (made on order) usually take 7-10 days to make.
b) Our Process of Product delivery and shipment process.
Once Quirky Accent, an e-commerce platform receives your order, we inspect the products and after proper packaging we process order with our delivery partners.
c)Our delivery partner delivers the products to you at the earliest, depends upon logistic conditions. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
d) Shipping rates and delivery estimates.
Shipping charges for your order will be calculated and displayed at checkout.
e) Estimated delivery time
DTDC Standard - 3-7 business days
Disclaimers: Shipment during Covid 19 Situation and Lockdown
Customer can expect delays due to changes in state rules /lockdown situation. We expect customer Patience & Cooperation.
f) Shipment confirmation and order tracking
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
g)Customs, duties, and taxes.
Quirky Accent is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We build our nation and applicable GST taxes applicable on products.
Damages: Quirky Accent is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Please make video of opening the parcel and save all packaging material and damaged goods before filing a claim. Video is required for filing a claim.
International Shipping Policy
• Share the details we will check suitable international partners to ship the products.
Return Policy: Returns, Refunds, & Exchanges
How to Return an Item: Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Returns or replacements would only be entertained if there are defects/wrong item sent and a video of unboxing to support the same.
That too on having an unboxing video as proof.
You must return the item within 48 hours of your purchase after receiving the product.
Step 1: Please email quirkyaccent@gmail.com to request a refund or exchange.
Step 2: Mail your returned item to Quirky Accent Returns Department.IT will be provided to you through email.
Step 3. Include in your package a signed letter stating the reason for your return and the original receipt.
*Return Exceptions
Some items cannot be returned if they are opened or damaged Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee: All items are subject to a 10% restocking fee,this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.